If the situation seems urgent and has a potential to become dangerous, Call 9-1-1
If you accidentally dial 9-1-1, do not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher may think that something is wrong. The dispatcher will call you back, if there is no answer law enforcement may be sent to your location to check on your well being.
Dispatchers use protocols that will prompt the dispatcher what to ask dependent on the answers that are provided.
What is the address of the emergency?
This is the address where the emergency is actually happening. If you don't know the actual address, tell the dispatcher and provide some of other details below:
When asked for a location, we need you to be specific.
What is the phone number you're calling from?
This is the number to the phone you're actually calling from. We need this in case we have to call you back.
What is the description of the suspect?
Start with the most obvious things. Some examples include:
What is the description of the vehicle?
Like with the suspect, start with the most obvious details. Some examples include:
Tell us exactly what happened.
Be as concise as possible. Tell us what the problem is now, not what led up to the problem.
Two or more dispatchers handle every medical call. While one dispatcher is asking very specific questions, the other dispatcher is already sending out help. You will be asked a series of questions that will help determine the response of the units responding to the call. The responding units will be better prepared to help the patient with the information you have provided.
The dispatcher will provide you with some instructions for keeping the patient safe and comfortable until the responding units arrive. Follow the instructions given to you by the dispatcher.
You should be prepared to answer questions like these:
While you are answering these questions, the dispatcher's partner is notifying the appropriate fire departments and getting help on the way.
The same dispatchers who answer the 9-1-1 calls also answer non-emergency calls for service and handle radio traffic for all law enforcement, fire and EMS agencies in Barry County. When the dispatch center is busy, the dispatchers may have to place non-emergency callers on hold while they answer the 9-1-1 calls or handle priority radio traffic. Every effort is made to get back to you as quickly as possible, and your patience and understanding is appreciated.
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Please dial 9-1-1 for emergencies!